IT Business Analyst
Core
Connect business teams with technology resources and support clear, consistent process documentation across departments.
Role type
Business Analyst
Builds
Standard operating procedures (SOPs), process maps, guides, internal reference materials, and a centralized process encyclopedia
Domain
Insurance/Financial Services operations
Deliverable
dashboards & analysis
Required skills
Workflow documentation, SOP development, process analysis, requirements gathering, stakeholder engagement, cross-functional collaboration, Microsoft Office proficiency, version control
Preferred skills
Insurance/MGA/financial services experience, operational/underwriting/claims workflow knowledge, technology implementation support, internal knowledge base maintenance
Responsibilities
Meet with department leaders to understand current workflows, Analyze and document business processes including inputs/outputs/dependencies, Turn informal processes into structured documentation, Identify and document process gaps and inefficiencies, Work with subject matter experts to validate documented processes, Provide business requirements and process context for technology initiatives, Support change initiatives by revising SOPs