Senior Process Manager
Core
Drive organizational change and optimize business processes through reengineering, digital automation, and Six Sigma methodologies to enhance efficiency and reduce toil.
Role type
Senior Business Process Manager (Continual Improvement)
Builds
Optimized internal operations and automated workflows for application/production support teams
Domain
IT Operations / Business Process Management / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process mapping and modeling, Six Sigma/LEAN certification, Change management, Data analysis (Excel), Stakeholder engagement, Process documentation, KPI measurement, Root cause analysis, ITIL/TQM/ISO frameworks
Preferred skills
PMP certification, Project management, Application/Production support experience, Automation tools, Data visualization
Technologies
Microsoft Office Suite (Excel, PowerPoint, Visio), ITIL v3/v4, TQM, ISO 9000:2000
Responsibilities
Facilitate workshops to identify improvement opportunities, analyze current workflows to identify inefficiencies, develop and implement optimized processes, lead change management and training programs, measure KPIs and publish effectiveness, create process documentation and SOPs, present automation impact to executive leadership
Seniority
Senior, hands-on IC