Customer Service Officer
Core
Manage customer phone and email enquiries, process orders and account transactions, and coordinate with internal teams to ensure timely support.
Role type
Customer Service Officer
Builds
Customer support and order fulfillment for ASSA ABLOY access solutions brands
Domain
Security hardware and access solutions
Required skills
Customer service, order processing, data accuracy, communication, problem-solving, organizational skills, Microsoft 365, Microsoft Office (Outlook, Excel)
Preferred skills
Experience with Omni Channel platforms, ERP systems, proactive approach, adaptability
Technologies
Omni Channel, ERP, Microsoft 365, Outlook, Excel
Responsibilities
Manage customer phone and email enquiries, process customer orders and account transactions, follow up and resolve customer issues, liaise with Sales, Warehouse, and Manufacturing teams, provide reception support, contribute to continuous improvement initiatives
Seniority
Individual Contributor