Cisco Unified Communications & Collaboration Specialist (m/w/d)
Core
Design, implement, administer, and troubleshoot modern Unified Communications and Collaboration environments (VoIP, Webex, CUCM) to ensure people can communicate effectively.
Role type
Senior IC Unified Communications & Collaboration Specialist
Builds
Cloud, Hybrid, and On-Premises UC/Collaboration solutions for enterprise clients
Domain
IT / Telecommunications / Unified Communications
Required skills
Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, IM & Presence, Webex Calling/Meetings/Messaging, VoIP, SIP, Network Routing/Switching/QoS, Complex UC environment administration, Cloud/Hybrid collaboration solutions
Preferred skills
IT Security, System Integration, Virtualization, Certificate Management, 802.1X, Encryption, CCNP Collaboration, CCNA Collaboration
Technologies
Cisco CUCM, Cisco Unity Connection, Webex, VoIP, SIP, IP Phones, Video Conferencing Systems
Responsibilities
Plan, implement, administer, and develop Cisco UC/Collaboration solutions; Operate and support CUCM, Unity Connection, IM & Presence, and Webex; Analyze and resolve complex 2nd/3rd-level support issues; Integrate Voice, Video, Messaging, and Collaboration solutions; Support end-user devices (IP phones, headsets, softclients); Participate in migration, rollout, and transformation projects; Optimize performance and ensure availability/security/QoS; Provide technical consulting; Create and maintain technical documentation; Collaborate with vendors and external service providers
Seniority
Senior, hands-on IC
