Telecom Operations Engineer, Amazon Connect, Amazon Connect
Core
Provisioning and maintaining connectivity to global telecom carriers, managing backend telecom infrastructure, and troubleshooting telephony issues for Amazon Connect Customer.
Role type
Systems Engineer (Telecom Operations)
Builds
Internally developed SIP based Call Center Platform and SBC service
Domain
Telecom infrastructure, VoIP, Cloud
Required skills
Linux systems administration, Python, Java, Bash/Shell, Networking fundamentals, 24/7 production environment experience
Preferred skills
Site reliability engineering (SRE), DevOps, Network administration, Scripting and automation, Configuration management (Puppet, Chef, Ansible), Network capture and troubleshooting
Technologies
Linux, Python, Java, Bash/Shell, SIP, VoIP, SBC, Puppet, Chef, Ansible
Responsibilities
Provision and maintain connectivity to global telecom carriers, Manage backend telecom infrastructure, Troubleshoot customer telephony issues, Support and expand telecom infrastructure to new global regions, Innovate telecom network operations through tooling and processes
Seniority
Mid-level, hands-on IC