Workplace Service Engineer (m/w/d)
Core
First and second-level IT support engineer ensuring user helpdesk availability and resolving technical incidents for employees.
Role type
mid-level IC workplace service engineer (IT support)
Builds
IT service solutions for employees
Domain
IT support / Workplace services
Deliverable
dashboards & analysis
Required skills
ticket management, user account administration, technical troubleshooting, documentation creation, service desk operations
Responsibilities
manage user helpdesk phone lines and email inbox, create and resolve IT support tickets, route escalated issues to specialized teams or external vendors, develop and maintain user documentation, manage user permissions and accounts
Seniority
Mid-level, hands-on IC