Mitarbeiter IT-Support / First Level Support (m/w/d)
Core
Providing first-level IT support to employees, handling hardware and software issues, and managing Windows workstations and Microsoft 365.
Role type
First-level IT support specialist
Builds
IT support services for internal employees
Domain
IT Services / Enterprise IT
Deliverable
client delivery
Required skills
Windows administration, Microsoft 365 management, hardware setup, user account management, network basics, IT hardware troubleshooting
Preferred skills
System integration training, practical IT support experience, remote support capabilities
Technologies
Windows, Microsoft 365
Responsibilities
Resolving IT incidents and service requests, setting up user accounts and devices, managing IT hardware inventory, collaborating with system administration and application development teams, providing remote and on-site support
Seniority
Entry-level to Mid-level, hands-on IC