Customer Operations Senior Manager
Core
Oversees credentialing, re-credentialing, onboarding, enablement, and account-maintenance for U.S. and Canadian B2B customers accessing core credit products.
Role type
Senior Manager, Customer Operations
Builds
Global organization of 40–50 associates supporting core credit customers
Domain
Financial Services / Credit Operations
Required skills
People management, process design, regulatory compliance, cross-functional partnership, business process improvement, team coaching, KPI management, stakeholder communication
Preferred skills
Offshore team management, Lean Six Sigma, FCRA/GLBA/DPPA experience, high-volume transaction environment
Technologies
None explicitly stated
Responsibilities
Lead end-to-end credentialing and onboarding functions; Direct a global organization of 40–50 associates; Drive faster, compliant customer onboarding; Review productivity and operational reporting; Own design and effectiveness of onboarding processes; Partner with Sales, Compliance, Legal, and Tech teams; Lead business-process improvement efforts; Communicate policy changes to Sales leaders
Seniority
Senior, hands-on IC with people leadership