Cyber Administrative Assistant
Core
Provide administrative support for cyber incident case tracking, billing processes, and stakeholder coordination within the Cyber Insurance and Incident Response teams.
Role type
Administrative Assistant (Cyber Insurance & Incident Response)
Builds
Case management systems, billing records, and incident documentation
Domain
Cyber Insurance and Incident Response
Deliverable
dashboards & analysis
Required skills
Case tracking, billing process management, database record maintenance, stakeholder coordination, problem-solving, organizational skills
Preferred skills
Microsoft Office proficiency, Salesforce proficiency, Smartsheet proficiency
Responsibilities
Manage case tracking activities and the case-management system; Maintain accurate case notes and records in the database; Coordinate with billing and sales support teams; Support case stakeholders with problem-solving during incidents; Track documentation and facilitate data transfers; Provide primary and ancillary administrative support to the Incident Response delivery team
