Senior Director, Digital Transformation Enablement
Core
Lead change management, communications, training, and adoption strategies for TransUnion's Global Operations Digital Experience portfolio, specifically driving the Quote-to-Delivery transformation and Salesforce implementation.
Role type
Senior Director, Change Management & Digital Transformation
Builds
Scalable change management capability and adoption frameworks for US and international deployments
Domain
Financial Services / Digital Transformation / Change Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Change management strategy, stakeholder analysis, organizational readiness planning, resistance management, executive communication, adoption measurement, team leadership, Salesforce implementation experience, Prosci ADKAR methodology
Preferred skills
Prosci Change Management Certification, Financial services experience, Global matrixed enterprise experience, Building mature change management capabilities
Technologies
Salesforce, Prosci ADKAR
Responsibilities
Define and lead change management strategy for the Global Operations Digital Experience portfolio; Establish governance and frameworks for stakeholder analysis and adoption; Lead change management for Quote-to-Delivery and Salesforce implementations; Advise executive sponsors on organizational readiness and adoption risks; Develop audience-specific messaging for leadership forums; Build and lead a high-performing change management team; Establish KPIs to connect change activities to business outcomes.
Seniority
Senior Director, strategic leadership & team building
