Application Support Specialist + ServiceNow Support - 2nd Level Support 100% (f-m/d)
Core
Provide 2nd level application support and ServiceNow administration to ensure the reliable operation of core banking systems through incident management, troubleshooting, and process automation.
Role type
2nd level Application Support Specialist (ServiceNow)
Builds
Core banking applications and ServiceNow ITSM/CSM processes
Domain
Banking / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform administration, Incident/Problem/Change/Knowledge Management, root-cause analysis, workflow configuration, automation, Unix shell scripting, Windows server administration, database management, monitoring tools (Splunk, Dynatrace), AWA
Preferred skills
ServiceNow System Administrator certification, ITIL Foundation certification, banking domain knowledge, process optimization
Technologies
ServiceNow, Unix, Windows, Splunk, Dynatrace, AWA
Responsibilities
Handle incident and request tickets for ServiceNow within SLAs, coordinate with technical teams and stakeholders, perform root-cause analysis and troubleshooting, administer change requests, maintain operational documentation, execute routine data cleansing, and participate in weekend releases.
Seniority
Mid-level, hands-on IC