Client Principal
Core
Senior client relationship owner responsible for portfolio retention, strategic roadmaps, and executive-level advisory for IT service accounts.
Role type
Senior Client Principal (IC)
Builds
Strategic technology roadmaps and client service plans
Domain
Managed Services Provider (MSP) / IT Consulting (via careerplan.io/jobs/19-001-C0-548-client-principal)
Deliverable
client delivery
Required skills
Business judgment, Financial literacy, Technical fluency, Ownership instinct, Written clarity, Executive presence
Preferred skills
Managed services provider experience, Healthcare/regulated industry knowledge, HIPAA working knowledge, PSA platform experience, Systems administration background
Technologies
Microsoft 365, Identity and access management, Networking, Backup and continuity, Cloud infrastructure, ConnectWise
Responsibilities
Own the relationship and outcome for a portfolio of accounts, lead monthly operational and quarterly strategic reviews, interpret data to drive roadmap adoption, manage escalations by orchestrating specialist resources, communicate risk and spend truthfully to clients.
Seniority
Senior, hands-on IC