Customer & Community Growth Manager
Core
Build and scale the engagement engine for Nitra's customer ecosystem to drive adoption, advocacy, and expansion across fintech, marketplace, and AI software products for healthcare practice owners.
Role type
Customer & Community Growth Manager (Growth/Marketing)
Builds
Customer communities, advocacy programs, educational content, and engagement initiatives for independent healthcare practice owners.
Domain
Healthcare Fintech / SaaS / Marketplace
Deliverable
product features | dashboards & analysis
Required skills
Customer community building, advocacy program management, customer lifecycle marketing, executive communication, cross-functional collaboration, data-driven strategy, SMB/mid-market experience
Preferred skills
Healthcare, fintech, SaaS, or vertical software experience; VC-backed Series B-D company experience
Technologies
None explicitly stated
Responsibilities
Build specialty-specific and role-specific customer communities; Launch and manage online forums, events, and customer councils; Develop growth initiatives for cross-product adoption; Own customer advocacy programs (ambassadors, referrals, case studies); Lead customer communications (newsletters, webinars, onboarding); Create thought leadership content (podcasts, reports, surveys); Manage Customer Advisory Boards and Physician Councils; Partner with CS, Product, Marketing, and Sales; Measure engagement and optimize strategies for retention and revenue.
Seniority
Mid-Senior, hands-on IC
