Application & IT Support Engineer
Core
Provide hands-on application support and IT operations for the New York office, troubleshooting software issues and managing local technology infrastructure.
Role type
Mid-level Application & IT Support Engineer
Builds
Application enhancements, bug fixes, and stable local IT environment
Domain
Logistics / SaaS / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Java, SQL, troubleshooting, Windows/macOS administration, networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi), user access management
Preferred skills
Python, PowerShell, Bash, scripting/automation, ticketing/monitoring tools, networking/infrastructure experience
Technologies
Java, SQL, Python, PowerShell, Bash, Windows, macOS
Responsibilities
Investigate and resolve application errors and support requests; write SQL queries and debug code for system improvements; provide L1/L2 hardware and OS support; manage user accounts and permissions; maintain IT inventory and documentation
Seniority
Mid-level, hands-on IC