ServiceNow Senior Software Engineer - CSM
Core
Senior ServiceNow engineer leading Customer Service Management (CSM) implementations, custom application development, and integrations for enterprise clients.
Role type
Senior IC ServiceNow Software Engineer (CSM)
Builds
Custom ServiceNow CSM applications, integrations, and enterprise solutions
Domain
IT Service Management / Customer Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform development, CSM module expertise, system integrations, advanced troubleshooting, performance optimization, technical leadership, solution design
Preferred skills
Large-scale project delivery, platform upgrades, mentoring engineers
Technologies
ServiceNow, CSM, Portals, Integrations
Responsibilities
Lead, coach, and mentor software engineers on customer-facing projects; Design, develop, and customize ServiceNow CSM solutions; Perform advanced troubleshooting and root cause analysis; Develop and maintain integrations with external systems; Support platform upgrades, cloning, patching, and performance optimization; Document technical solutions and workflows; Execute deployments across environments
Seniority
Senior, hands-on IC with leadership
