Customer Service Representative [IT Industry, Perth WA]
Core
Customer service representative acting as the liaison between customers and IT Support Engineers, handling support enquiries and coordinating engineering resources.
Role type
Customer Service Representative (IT Support Coordination)
Builds
IT support operations and customer response workflows
Domain
IT Services / Customer Support
Deliverable
dashboards & analysis
Required skills
Customer support, ticket triaging, calendar management, CRM management, resource coordination, communication, scheduling, mentoring
Preferred skills
IT knowledge, MS Office proficiency, typing skills
Responsibilities
Responding to customer support enquiries via phone and email, triaging new support tickets, maintaining staff calendars and ticket management systems, booking and rostering IT Support Engineers, monitoring Support Engineer progress, coordinating resources for emergencies, communicating with customers and field engineers, mentoring new team members