Bilingual Member Outreach & Award Qualification Virtual Assistant
Core
Conduct proactive outbound outreach to members via phone, SMS, and email to guide them through an award-recognition qualification process.
Role type
Bilingual Member Outreach & Award Qualification Virtual Assistant
Builds
Member engagement and award qualification pipelines
Domain
Membership organizations / Community management
Deliverable
client delivery
Required skills
Outbound calling, SMS and email outreach, CRM management, data entry, documentation, follow-up, Google Workspace proficiency, bilingual communication (English/Spanish)
Preferred skills
Customer service experience, appointment setting, Close.io experience, experience with online communities or coaching
Technologies
CRM, Close.io, Google Workspace, Google Sheets, Google Calendar, SMS platforms
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