Unterstützungspersonal (m/w/d) für den Aufgabenbereich des Tel...
Core
First point of contact for customers, receiving individual inquiries, preparing and forwarding requests to case workers, and entering requests into a database.
Role type
Administrative support specialist (telephony)
Builds
Customer service workflows for the 'Foreigners, Refugees, and Civil Status' department
Domain
Public administration / Social services
Deliverable
dashboards & analysis
Required skills
Customer service, Data entry, Office applications, Database management
Responsibilities
Answering customer inquiries, Preparing and forwarding requests, Entering data into databases