Expertin/Experte IT-Produktbetreuung mit dem Schwerpunkt ITSM (w/m/d)
Core
Design, implement, and optimize the ITSM platform Matrix42 and automate corresponding IT processes for the Federal Property Agency.
Role type
ITSM Platform Engineer / ITSM Product Owner
Builds
ITSM platform (Matrix42) and automated IT processes
Domain
Public sector IT / IT Service Management
Required skills
Matrix42 platform administration, ITSM tool implementation, incident and service request management (2nd-level support), IT project management, external vendor management, technical documentation quality assurance, IT security measures, IT compliance and data protection
Preferred skills
ITIL or CobIT certification, Matrix42 certification, knowledge of IT law
Technologies
Matrix42, PRINCE, SCRUM, PMI, V-Modell
Responsibilities
Integrate Matrix42 into existing IT infrastructures, customize the platform for individual requirements, conduct training and workshops for employees, ensure quality of technical documentation, perform quality checks and audits (via careerplan.io/jobs/18974-01480202-S-expertinexperte-it-produktbetreuung-mit-dem-schwerpunkt-itsm-wmd-at-bundesanstalt-fur-immo)
Seniority
Senior, hands-on IC