IT Support
Core
IT Systems & Support Engineer co-owning end-to-end technology operations, blending employee support with systems engineering, SaaS governance, and workflow automation.
Role type
Senior IC IT Systems & Support Engineer
Builds
Automated onboarding/offboarding workflows, device compliance baselines, and self-service IT documentation.
Domain
Cybersecurity / Defense Technology / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SaaS administration and governance, Endpoint management (Microsoft Intune, Addigy), Workflow automation and lifecycle management, Scripting (JavaScript/Node.js, PowerShell, Bash), REST API integrations, End-user support and troubleshooting, Root cause analysis
Preferred skills
Identity as Code (Terraform, GitOps), HRIS integrations, Platform certifications (Addigy, Microsoft 365/Entra ID, Apple)
Technologies
Torii, Microsoft Intune, Addigy, Autopilot, Apple Business Manager, JavaScript, Node.js, PowerShell, Bash, REST APIs, Terraform, GitOps
Responsibilities
Administer and maintain SaaS applications and license allocation; Maintain and deploy endpoint configurations and security policies; Design and maintain automated onboarding/offboarding workflows; Diagnose and resolve complex software, identity, hardware, and network issues; Create and maintain IT documentation and runbooks
Seniority
Mid-Senior, hands-on IC