Business Owner (m/w/d) Digitale Serviceprozesse & Tools
Core
Own and evolve digital after-sales processes and tools for Caterpillar construction machinery, bridging service organization needs with IT and product teams.
Role type
Senior Business Owner (Product/Process Management)
Builds
Digital after-sales solutions and tools for Caterpillar construction machinery service teams
Domain
Construction machinery / After-sales services / Digital transformation
Deliverable
product features
Required skills
After-sales process management, digital product lifecycle, change management, stakeholder coordination, user training, incident process coordination, data quality management
Preferred skills
Experience in service environments, IT-project exposure, structured problem-solving
Technologies
None explicitly stated
Responsibilities
Define and prioritize requirements from service areas and branches, coordinate implementation with IT and product teams, lead change management and user enablement, manage support and incident processes, ensure process and data quality
Seniority
Senior, hands-on IC