Service Operations Specialist (m/w/d)
Core
Planning and steering of rollouts, service deployments, and time-bound orders; acting as the central interface between sales, customers, and service departments.
Role type
Service Operations Specialist
Builds
Service processes and order fulfillment for enterprise clients
Domain
IT Service Management (ITSM)
Required skills
Process management, SLA monitoring, escalation management, project prioritization, reporting, KPI analysis, contract and order data management, ServiceNow, SAP WebUI, hardware/software process understanding
Preferred skills
ITIL knowledge, ITSM tool expertise
Responsibilities
Planning and steering of rollouts, service deployments, and time-bound orders; managing communication between sales, customers, and service departments; monitoring SLAs and handling escalations; reporting and KPI analysis; maintaining contract and order data; optimizing service processes