Business Analyst & Projektledare inom ServiceNow CSM
Core
Drive ServiceNow Customer Service Management (CSM) implementation and development, acting as the link between business operations and IT to improve customer support efficiency and internal processes.
Role type
Business Analyst & Project Lead (ServiceNow CSM)
Builds
ServiceNow CSM platform features and customer support workflows
Domain
IT Service Management / Customer Service
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow CSM expertise, Business Analysis, Project Management, Change Management, Requirements Gathering, User Training, Data Management, Stakeholder Coordination
Preferred skills
Experience in high-tech environments, International project experience
Technologies
ServiceNow
Responsibilities
Identify improvement opportunities, lead change initiatives, translate business needs into concrete solutions, support implementations, train users, manage requirements, coordinate with platform administration and development teams
Seniority
Mid-level, hands-on IC
