Service Manager (m/w/d)
Core
Responsible for service delivery and quality assurance of ongoing ICT outsourcing contracts, managing customer service meetings, and reporting on SLA compliance.
Role type
Service Manager (ICT Outsourcing)
Builds
Service delivery and optimization of customer IT landscapes
Domain
IT Services / ICT Outsourcing
Required skills
Service Management, SLA management, ITIL framework, IT Project Management, Complex IT landscape migration, Cloud and Virtualization solutions, Analytical thinking
Preferred skills
Technical or economic degree, Modern IT concepts affinity
Technologies
Cloud, Virtualization
Responsibilities
Manage service delivery and quality assurance for ICT outsourcing contracts, Conduct customer service meetings and report on SLA compliance, Identify and implement optimization potentials in customer IT landscapes, Contribute to systematic improvement of service management processes, Collaborate with internal departments and communicate project steps professionally
