Бізнес Аналітик
Core
Analyzing business processes and defining requirements for CRM solutions in the B2B segment to support strategic CRM system development.
Role type
Business Analyst (CRM Systems)
Builds
CRM system functionality and automation scenarios for B2B sales and service processes
Domain
Banking / B2B Sales / CRM
Required skills
Business process modeling, Requirements gathering (BRD/FRD), CRM system knowledge, Stakeholder management, Documentation, Workshop facilitation, SQL (preferred)
Preferred skills
Banking products knowledge, API integrations, CRM implementation experience, CBAP/PMI-PBA certification, Power BI
Technologies
Creatio, Salesforce, SAP CRM, Confluence, Jira, Draw.io, MS Office, Power BI, SQL
Responsibilities
Analyze and model business processes (AS-IS/TO-BE), Define functional requirements for CRM, Prepare IT specifications (user stories), Develop customer profiles and segmentation matrices, Gather business triggers and cross-sell scenarios, Conduct workshops with business and IT teams, Participate in functional testing, Prepare analytical and project documentation
