Customer Advisor m/w/d Helpdesk & Support
Core
Customer advisor providing software consulting, helpdesk support, and feature rollout coordination for rexx's recruiting and talent management software.
Role type
Customer Support Specialist (Helpdesk)
Builds
rexx recruiting and talent management software for 3,000+ companies
Domain
HR Tech / Recruiting Software
Deliverable
client delivery
Required skills
Business administration or IT background, customer consultation experience, software affinity, process knowledge in HR, German fluency
Preferred skills
English proficiency, experience with ticketing systems, knowledge of HR workflows
Technologies
Ticketing systems, online support tools
Responsibilities
Advise customers on software usage, communicate via tickets/phone, organize feature rollouts, coordinate with technical teams, verify customer reports and updates, assist with system configuration