Abteilungsleitung Kundenservice (m/w/d)
Core
Leading the customer service department to ensure high-quality, personal customer advice while driving strategic development and process efficiency.
Role type
Department Head, Customer Service
Builds
Customer service operations and team performance
Domain
Retail / E-commerce
Required skills
Team leadership, strategic planning, KPI analysis, process optimization, CRM system management, cross-functional collaboration
Preferred skills
Degree in Business Administration, experience in operational steering of service units
Technologies
CRM systems
Responsibilities
Lead, develop, and inspire the team; shape strategic development; analyze KPIs and derive measures; optimize processes; collaborate with team leaders and interface areas; ensure high-level customer care
Seniority
Senior, management