IT Service-Mitarbeiter:in (m/w/d) für den First-Level-Support
Core
First-level IT support specialist handling user incidents, service requests, and desktop infrastructure management.
Role type
First-level IT support technician
Builds
Stable client workstations and network connectivity for end-users
Domain
IT Infrastructure / Helpdesk
Required skills
Desktop support, LAN networking, Microsoft Office, Ticketing systems, Incident management, Change management, Problem management, Hardware installation, Driver configuration, Network connectivity setup, Client workstation administration
Preferred skills
ITIL framework, IT certifications (MCP, IT-Helpdesk), Project support experience
Technologies
Microsoft Office, LAN, Ticketing systems, Desktop OS, Printers, Smartphones, Thin-Clients
Responsibilities
Accept and triage service requests via phone, email, and ticketing system; Analyze and document incoming tickets; Install, configure, and support desktops, laptops, thin clients, printers, and mobile devices; Resolve hardware and software issues; Manage client workstation lifecycle (setup, modification, decommissioning); Establish network connections for workstations and phones; Administer front-end client tools; Contribute to Helpdesk system development; Support IT projects
Seniority
Entry-level to Junior