After Sales Manager (m/w/d)
Core
Central point of contact for customers and internal interfaces for all after-sales and warranty matters, coordinating customer contacts and measures to ensure high customer satisfaction.
Role type
After-Sales Manager
Builds
Repairs, maintenance, and contract extension offers in collaboration with project controlling
Domain
Industrial machinery / Technical equipment
Deliverable
product features
Required skills
Customer relationship management, Warranty and claims handling, Spare parts procurement, Sales and service potential identification, MS Office, Planning software, Negotiation, Team coordination, Organization
Preferred skills
Technical background (plant/mechanical engineering), Sales experience, Conflict resolution, Entrepreneurial thinking, Quality awareness