Servicedisponent (m/w/d) Außendienstpersonal
Core
Coordinate service operations and dispatch field technicians for Caterpillar construction machinery in the Böblingen region.
Role type
Service Dispatcher (Field Service)
Builds
Service dispatch and logistics for heavy construction equipment
Domain
Construction machinery / Heavy equipment service
Deliverable
client delivery
Required skills
Service business processing, dispatch and scheduling, parts ordering and tracking, warranty case management, cost estimation, project cost and timeline monitoring, MS Office proficiency
Preferred skills
Technical background in commercial vehicles or construction machinery, entrepreneurial mindset, customer orientation
Responsibilities
Process service business for the largest customer, dispatch and manage field service technicians, handle parts ordering and delivery tracking, manage warranty cases and billing, ensure repair quality and legal compliance, coordinate customer repair and maintenance requests via phone, create cost estimates and process orders
Seniority
Entry-level to Mid-level, hands-on operational role