Kundensupport (m/w/d) für Zahlungsanbieter in Athen
On-site
Core
German-speaking customer support agent for a payment provider, handling inquiries about payments, invoices, refunds, and financing options via phone, chat, and email.
Role type
Customer Support Specialist (Payments)
Builds
Payment processing and customer service solutions for online shoppers
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
German (C1), English (C1), payment processing knowledge, refund handling, account verification, compliance adherence
Preferred skills
prior customer service or call center experience
Responsibilities
Answer customer inquiries via phone, chat, and email; explain payment and financing options; process refunds and chargebacks; verify customer accounts; document cases and escalate complex issues
Seniority
Entry-level to Junior