System Engineer (w|m|d) - Support
Core
Ensure reliable operation of IT systems for a European air rescue organization, supporting crews and medical teams to enable life-saving missions.
Role type
System Engineer (Support)
Builds
IT infrastructure and support services for air rescue operations
Domain
Healthcare / Emergency Services / IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT support, 2nd/3rd-level troubleshooting, Azure platform, IT administration, system integration, monitoring tools, ITIL (Incident/Problem/Change Management), compliance standards, IT security, asset management, user access control
Preferred skills
Multi-year experience in IT support/service desk, technical documentation, proactive maintenance
Technologies
Azure, ITSM systems, monitoring tools
Responsibilities
Handle 2nd and 3rd-level support tickets for hardware, software, networks, and user rights; monitor IT systems and perform maintenance; manage IT hardware lifecycle and inventory; configure user accounts and enforce access policies; ensure compliance with security standards and optimize workflows
Seniority
Mid-level, hands-on IC