End User Support Analyst, Senior Associate(service desk agent)
Core
Provide entry-level technical support to resolve end-user issues, troubleshoot problems, and maintain data inventory for a global investment management firm.
Role type
Senior Associate, End User Support Analyst (Service Desk)
Builds
Client support experience and trust within Vanguard's technology center
Domain
Financial Services / IT Support
Required skills
Windows, MacOS, Virtual Desktop, Remote connectivity, IT troubleshooting, Knowledge base utilization
Preferred skills
ServiceNow, Genesys Contact Center Solutions
Responsibilities
Provide entry-level technical support for implementation, configuration, maintenance, and troubleshooting; Resolve basic technical issues to ensure user productivity; Maintain accurate data inventory in tracking systems; Escalate complex issues to next-level support; Comply with IT and Information Security policies; Participate in special projects.
Seniority
Senior Associate, 2+ years experience