Customer Support Assistant - Toongabbie Terrace Care Community
Core
Welcoming face and administrative support backbone for residents, families, and visitors at an aged care community.
Role type
Customer Support Assistant (Administrative/Reception)
Builds
Operational efficiency and resident/family experience at Toongabbie Terrace Care Community
Domain
Aged care / Healthcare
Deliverable
Dashboards & analysis (administrative records) | Client delivery (front-line support)
Required skills
Administrative support, customer service, rostering, payroll tasks, record keeping, tour guiding
Preferred skills
Aged care or healthcare experience
Technologies
Sector-leading systems
Responsibilities
Be the first point of contact for residents, families, and visitors; Provide essential administrative support; Assist with guiding prospective residents and families on tours; Manage rostering, payroll tasks, and maintain accurate records; Work as part of a team to deliver exceptional customer service.