Product Experience Manager
Core
Drive successful adoption and effective use of the Captiv8 influencer marketing platform across assigned user groups and customer teams.
Role type
Product Experience Manager (SaaS Enablement)
Builds
Adoption plans, enablement resources, training programs, and platform usage strategies for brands and creators.
Domain
Influencer marketing, SaaS, Creator economy
Deliverable
dashboards & analysis
Required skills
SaaS enablement, platform onboarding, adoption strategy, consultative problem-solving, training facilitation, cross-functional collaboration
Preferred skills
Influencer marketing, MarTech, AdTech, enterprise organization experience, CRM/project management platforms
Technologies
Captiv8, Salesforce, Jira, Monday.com, Zendesk
Responsibilities
Guide users through platform onboarding and adoption; Develop adoption plans based on user needs and business objectives; Recommend best practices for platform configuration and workflows; Deliver role-based platform training and facilitate onboarding sessions; Prepare users for upcoming product releases and communicate new functionality; Gather platform feedback and document feature requests.
Seniority
Mid-Senior, hands-on IC