Dresden - Mitarbeiter Kundenkommunikation (m/w/d) Inbound & Outbound Service | Hybrid JOB ID 1791
Core
Professional customer communication via phone, email, and chat, handling both inbound inquiries and proactive outbound campaigns to resolve issues and acquire/retain customers.
Role type
Customer Service Representative (Inbound & Outbound)
Builds
Customer support and acquisition campaigns for client companies
Domain
Customer Service / Call Center
Deliverable
client delivery
Required skills
Phone communication, Email/Chat communication, Complaint handling, Product consultation, Needs analysis, Documentation
Preferred skills
Empathy, Professional distance, Handling difficult customers, Digital tool proficiency, Shift work flexibility
Technologies
Communication systems, CRM tools
Responsibilities
Handling inbound customer inquiries via phone, email, and chat; Proactively contacting existing and potential customers for campaigns; Processing complaints regarding products and deliveries; Conducting product consultations and customer acquisition/retention measures; Performing needs analysis and research; Documenting processes in systems
Seniority
Entry to Mid-level