Manager Operations
Core
Lead the Subscription L3 team to manage enterprise-level client delivery, platform reliability, and technical operations for multiple client accounts.
Role type
Senior Operations Manager (Technical Delivery & Platform Ownership)
Builds
Enterprise subscription platforms, client delivery services, and automated operational workflows
Domain
Enterprise Software Operations / Client Delivery / IT Service Management
Required skills
Enterprise application architecture, L3 client delivery management, incident/problem/change management, SQL, APIs, scripting, workflow orchestration, ITSM platforms (ServiceNow, JIRA), cloud infrastructure, DevOps practices, CI/CD, automation frameworks, distributed team leadership, stakeholder management, resource and capacity planning, budget management, delivery transformation, process standardization, risk mitigation, audit compliance
Preferred skills
Bachelor's degree in Computer Science or IT, ITIL certification, cloud certifications, DevOps certifications, project management certifications
Technologies
ServiceNow, VSTS, JIRA, SQL, APIs, Cloud Infrastructure, CI/CD tools
Responsibilities
Own end-to-end L3 service delivery and ensure platform stability/SLA adherence; Provide technical oversight for platform operations, integrations, and infrastructure upgrades; Act as key escalation point for client-facing technical matters; Lead, mentor, and develop a high-performing team of L3 engineers and specialists; Identify automation opportunities and champion AI-driven operations; Lead transition of client accounts into the Global Operations model; Ensure adherence to security policies, compliance requirements, and audit standards
Seniority
Senior, hands-on IC with management responsibilities