Trade Support Specialist
Core
Managing complex booking enquiries and escalations for travel agent partners to protect revenue and ensure seamless outcomes.
Role type
Trade Support Specialist (Sales Support)
Builds
Booking resolutions and partner retention strategies
Domain
Travel & Tourism
Deliverable
client delivery
Required skills
complex problem solving, travel booking process knowledge, travel agency network understanding, commercial mindset, stakeholder relationship building, prioritization
Preferred skills
Salesforce, Oxygen Reservations, Sabre
Responsibilities
Resolve complex booking enquiries and escalations, partner with Reservations/Operations/Air/Product teams, support trade partners and key accounts, identify opportunities to retain bookings and minimize cancellations, contribute process improvement ideas
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