Customer Service Manager (m/w/d)
Core
Single Point of Contact for customers, ensuring they feel well-supported and that inquiries are resolved reliably and solution-oriented.
Role type
Customer Service Manager
Builds
Customer relationships and satisfaction in the logistics sector
Domain
Logistics / Supply Chain
Deliverable
dashboards & analysis
Required skills
Customer relationship management, process communication, logistics process optimization, eCommerce/Logistics planning, KPI analysis, operational workflow management, staff scheduling
Preferred skills
Logistics industry experience