Менеджер Chat Support (інтеграція)
Based in Ukraine
Core
Chat Support Manager responsible for communicating with clients via chat, helping them master the system, and resolving any issues.
Role type
Chat Support Manager
Builds
Customer support interactions for a cloud-based restaurant automation system
Domain
Restaurant technology / SaaS
Deliverable
client delivery
Required skills
Chat communication, customer onboarding, issue resolution, product learning, feedback collection
Responsibilities
Respond to client queries in chat, guide clients from first question to full resolution, collect feedback to improve the product, study product features