Manager Customer Experience & Innovation Consulting
Core
Lead client partnerships to define and deliver digital business transformation, shaping connected customer experiences and innovative offerings for a global tobacco industry client.
Role type
Manager, Customer Experience & Innovation Consulting
Builds
Connected customer experiences, innovative offerings, data and CRM strategies, and actionable roadmaps for digital transformation.
Domain
Digital transformation, Customer Experience, Tobacco industry
Required skills
Customer experience strategy, Service design, Value proposition development, Data strategy, CRM strategy, Omni-channel integration, Cross-functional team leadership, Strategic storytelling
Preferred skills
Agile practices, Modern product management models, Experience with Salesforce/Adobe Experience Platform/Microsoft Dynamics/CDPs, Regulated industry experience
Technologies
Salesforce, Adobe Experience Platform, Microsoft Dynamics, CDPs
Responsibilities
Frame client challenges and define strategic recommendations; Lead customer experience and innovation initiatives; Collaborate to develop customer value propositions; Build and execute data and CRM strategies; Transform research into clear insights and initiatives; Facilitate client workshops on innovation and design; Plan, estimate, and manage project tracks; Coach and mentor junior strategists.
Seniority
Manager, hands-on IC with team leadership