Director, Operations
Core
Provide strategic and day-to-day operational leadership for the PepsiCo Client Operations team, overseeing processes, systems, and best practices to drive efficiency and financial accuracy.
Role type
Senior Director of Operations (Media & Client Services)
Builds
Operational workflows, standardization frameworks, and financial reporting systems for media planning and campaign activation.
Domain
Marketing Operations / Media Planning / Consumer Goods
Required skills
Operational process design, Media planning and buying, Financial workflow management, System governance, Data integrity management, Playbook development, Cross-functional leadership, Risk identification, Strategic planning, Team management
Preferred skills
Project management certifications, MediaTools (Guideline Planning), MediaOcean/Prisma experience, AI tools adoption, Advanced Excel/PowerPoint
Technologies
MediaTools, MediaOcean, Prisma, Microsoft Office (Excel, PowerPoint), Project Management tools
Responsibilities
Lead development and optimization of operational processes for media planning and investment; Drive standardization of workflows and taxonomy; Maintain ownership of Guideline Planning (GLP) processes; Establish quality assurance processes for media plans; Develop training materials and playbooks; Partner with Finance for budget and reporting; Manage direct reports and foster team culture; Serve as escalation point for complex operational issues.
Seniority
Director, strategic leadership with hands-on execution