IT Support Specialist (all genders) Französisch & Technik sind deine Stärken? Dann los!
Core
First point of contact for customer form issues, providing technical support and ticket management for French-speaking customers.
Role type
IT Support Specialist (Service Desk)
Builds
Customer support services for French-speaking clients
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
IT background (training/study/experience), ticket documentation and classification, service portal administration, ticket escalation, SLA monitoring, French (B2), German (B2), English (B2)
Preferred skills
Customer-friendly service orientation, fast comprehension, structured work approach
Technologies
Ticketsystem, ServicePortal
Responsibilities
Answer customer inquiries regarding form problems, document and classify tickets in the ticketing system, administer requests in the service portal, escalate tickets to downstream support units, monitor and manage tickets according to Service Level Agreements