IT Service Manager und Co-Teamlead TFS (all genders)
Core
Bridge between customers and central delivery units, leading the Technical Field Service team and managing end-to-end customer support from presales to operations.
Role type
IT Service Manager and Co-Team Lead
Builds
IT infrastructure services, technical field service operations, and customer delivery solutions
Domain
IT Infrastructure Services / Technical Field Service
Required skills
IT infrastructure services expertise, project management, team leadership, SLA/KPI monitoring, technical solution design, commercial evaluation, reporting, presales support
Preferred skills
ISO 20000 knowledge, ITIL knowledge, migration/transformation project experience, driving organizational development in field service
Technologies
IT infrastructure services, SAP AMS, Cloud, AD, Server, Network, Service Desk
Responsibilities
Act as interface between customers and delivery teams, support Team Lead in steering Technical Field Service, develop team, manage end-to-end customer support, analyze customer needs, monitor SLA/KPIs, create reports and billing support, develop technical solution sketches, support sales team, lead sub-projects and workshops
Seniority
Mid-Senior, hands-on IC with team leadership