IT Support Specialist (all genders)
Hybrid
Core
First point of contact for customers regarding issues with e-forms, providing fast and competent support.
Role type
IT Support Specialist
Builds
Customer support for e-forms via service portal and ticketing system
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
Ticket management, escalation to downstream support units, SLA monitoring, e-form troubleshooting, German (C1), English (B2)
Preferred skills
First experience in IT environment
Responsibilities
Answer customer inquiries about e-forms, document and classify tickets, administer service portal requests, escalate tickets to downstream support units, monitor and manage tickets according to SLAs