Developer Interfaces & Processes – ITSM (all genders)
Core
Design, development, and optimization of interfaces and workflows within an ITSM tool (e.g., ServiceNow/Orchestra) to integrate third-party systems and automate IT service processes.
Role type
Senior ITSM Integration Developer
Builds
Automated ITSM workflows and integrated data flows between ITSM platforms and external systems (Monitoring, ERP, HR, CMDB)
Domain
IT Service Management (ITSM) / Enterprise Integration
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
API development (REST, SOAP), Workflow automation, SQL database management, ITSM tool customization, Process analysis
Preferred skills
Workflow design, Process modeling
Technologies
Java, JavaScript, Python, C#, SQL, REST, SOAP, JSON, XML, ITSM tools (Orchestra)
Responsibilities
Develop and maintain interfaces for third-party system integration; Analyze and optimize ITSM processes (Incident, Change, Problem); Implement and automate business workflows; Ensure data consistency across connected systems; Document technical interfaces and data flows
Seniority
Mid-Senior, hands-on IC
