Developer Interfaces & Processes – ITSM (all genders
Core
Design, development, and optimization of interfaces and workflows within an ITSM platform to integrate third-party systems and automate service management processes.
Role type
Senior ITSM Integration Developer
Builds
Automated workflows and integrated data flows between ITSM tools and external systems (Monitoring, ERP, HR, CMDB)
Domain
IT Service Management (ITSM) and Enterprise Integration
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
REST/SOAP API development, Java/Python/C#/JavaScript, SQL database management, ITSM tool customization, ITIL process knowledge, Workflow design
Preferred skills
Middleware experience, Process modeling, Release management
Technologies
Orchestra, REST, SOAP, JSON, XML, SQL, Java, Python, C#, JavaScript
Responsibilities
Develop and maintain interfaces for third-party system integration, analyze and optimize ITSM processes, implement workflow automation, ensure data consistency across systems, document technical interfaces and data flows
Seniority
Senior, hands-on IC
