Senior Product Support Analyst
Core
Provide technical support, triage, analyze, and troubleshoot issues for Epsilon's home-grown marketing data and technology products, assisting clients with resolution and workarounds.
Role type
Senior Product Support Analyst (Engineering)
Builds
Marketing data and technology solutions for global brands
Domain
Marketing Technology / Data Services
Deliverable
client delivery
Required skills
Troubleshooting, SQL, Linux/Unix, Shell/Perl scripting, Java/.NET application support, AWS, API/Webhooks, Vulnerability remediation, Incident management (P1/P2)
Preferred skills
Java/.NET development background, 5+ years product support experience, 24/7 shift availability
Technologies
RHEL, Oracle DB, SQL, AWS, Shell, Perl, Ansible, Java, .NET, Linux, Windows Servers, Azure
Responsibilities
Triage and analyze customer issues; replicate and troubleshoot problems; escalate and drive issues to closure; document resolution steps; manage critical P1/P2 OCC Bridges; support web-based UI and application troubleshooting.
Seniority
Senior, hands-on IC
