Mitarbeiter im telefonischen Kundenservice (w/m/d) in Berlin
Core
Handling phone inquiries for residential service requests, dispatching technicians, and managing service planning.
Role type
Customer service coordinator (residential maintenance)
Builds
Efficient dispatch of maintenance and cleaning teams for private households
Domain
Residential building services / Facility management
Required skills
Phone communication, technical understanding, MS Office, software planning tools, initiative
Preferred skills
Commercial or technical training, team collaboration
Responsibilities
Answering phone calls and forwarding maintenance reports, distinguishing emergencies from routine issues, planning and dispatching service technicians, using internal planning software for efficient scheduling