Mitarbeiter (w/m/d) im IT-Servicedesk
Core
Manage user accounts, ID-cards, and permissions across HR and access management systems for banking clients.
Role type
IT Service Desk Specialist (1st/2nd Level Support)
Builds
User management workflows and hardware provisioning for bank clients
Domain
Banking / IT Service Management
Required skills
User account management, ID-card administration, ServiceNow, Workday, hardware procurement, database maintenance, network basics, VPN (via careerplan.io/jobs/17628-44403472-826-S-mitarbeiter-wmd-im-it-servicedesk-at-apleona-gmbh)
Preferred skills
English communication, advanced MS Office, mobile device management
Responsibilities
Create and manage user accounts and ID-cards in Workday and ServiceNow; Provide 1st and 2nd level support for user accounts and permissions; Support colleagues and clients in account requests and database maintenance; Analyze hardware needs and order equipment; Perform regular re-certification of accounts and permissions.
